Refunds

If you find that you requested service for remote Form I-9 completion in error or the employee terminates before Form I-9 is completed, we will issue a refund. Specifically:

• Refunds will be issued in the form of a “coupon code” that can be used to reduce the cost of a future remote I-9 verification. Coupon codes are issued automatically within a week after you cancel service; the value of the coupon code will be based on the case status at cancellation (see schedule below).
• If you request a cash refund, the amount of the refund will be reduced by an amount commensurate with our progress in fulfilling your service request and the non-refundable fee (“transaction fee”) that our payment processor charged us. Cash refunds will be issued in the form of a credit to your payment method within 14 days.
• No refund will be made after service has been completed. Service will be considered complete when a phone call to complete Section 2 has concluded, regardless of whether the employee’s efforts result in a legally-completed and correct Form I-9.

Refund Schedule

• Coupon Code – “New Case” (no section of form completed) = 100%
• Coupon Code – “Page 1 Returned” (Section 1 completed) = 60% ($42.25)
• Cash – “New Case” (no section of form completed) = $62.81
• Cash – “Page 1 Returned” (Section 1 completed) = 60% ($40.06)

Contact us here to request a cash refund.

Effective 05/04/2026